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1.Warranty covers
Magicshine lights are of maximum performance and durability. All Magicshine products with defects in materials, workmanship or performance within warranty period can be warranted.

2.Warranty does not cover
Warranty does not cover damages attributed to normal wear and tear, abuse or alternation.

3.Duration of Warranty
1 year warranty: light head
0.5 year warranty: battery, charger and other accessories

4.Warranty Claim Requirements
1). Provide your original sales receipt (like PI or CI).
2). Provide the product serial numberoutside your package or on your warranty card.
3). Fill in the warranty card.
4). Pack the defective product properly to prevent damages in transit.
5). Return the defective product (included description of the problem) and the warranty card, freight prepaid and insured, to Magicshine.

5.Out of Warranty Repair
If your light is out of warranty period but in need of repair, please send the light (with the product serial number) to Magic shine along with the required repair charge.
The repair charge depends on the problems of your light, has to be checked with Magicshine.Please also include your name, address, phone number and a description of the problem. Your light will be repaired and returned as soon as possible.

6.Lifetime Free Technical Support
Magicshine offers free technical support. If you have any question on your Magicshine light, welcome to contact our Magicshine. Our customer support team is here to help you all the time!

Warranty duration

We guarantee Magicshine products to be free from defects in materials and workmanship for the period of:
  • Light head: One (1) year limited warranty from date of retail purchase.
  • Battery, charger and other accessories: 180 days from the date of retail purchase.
Service & Warranty Procedure
In the unlikely event that you have a problem with a Magicshine product, please follow the procedure below:
Step 1 – Check our FAQ page.
Step 2 – If the problem can’t be solved please contact the seller or any authorized local dealer first for timely service. In case you need our help, please fill out the form at the bottom of this page and we’ll contact you in 24 hours.

Warranty Terms & Conditions

Warranty Terms & Conditions

This guarantee does not cover damages from road hazards, improper installation or operation, or willful abuse. Warranty does not cover consequential damage, or damage or inconvenience caused by non-operation of the product. Magicshine's liability is limited to either free repair or free replacement of warranted merchandise at Magicshine's discretion. No credits or refunds will be issued.

The buyer should immediately check the product for proper operation immediately after receipt; otherwise the goods are considered as accepted.

Warranty is only valid to the original owner. Proof of purchase is required when obtaining warranty service. Systems returned without a sales receipt will have the warranty begin on the date of manufacture.

At its sole discretion, Magicshine agrees to repair or replace products deemed by Magicshine lights to be defective. Magicshine reserve the right to replace a product with a like replacement that fulfils the same purpose. This replacement product may have graphics or finishing different from the original.

DO NOT return suspected defective parts directly to Magicshine or the seller. When a Magicshine product is suspected to be defective, it must be submitted into warranty inspection, either through authorized dealers or distributors. The entire product must be returned, not just the suspected defective part, shipped freight prepaid, together with the written description of the suspected failure, proof of purchase and the warranty card.

This limited warranty is in lieu of any other express or implied warranties, including implied warranties of fitness for a particular purpose, merchantability, or other similar standard. To the extent allowed by law, Magicshine is not responsible for any incidental, consequential, or special damages associated with a warranty claim.

For further information, please send email to service@magicshine.com.

Maintenance network

UK & Irish Customer Service Center: 

Project 808 Ltd

www.magicshineuk.co.uk

Denmark customer service center: 

LAKUDA ApS
Stouby Kirkevej 2DK-7140 StoubyDenmark

Web: http://magicshinelygter.dk

Tel.: +45 7640 7010

Fax: +45 7589 7216
E-mail: info@lakuda.dk

Italy Customer Service Center:

Sysmic srl
Web: http://www.magicshineitalia.it

Norway customer service center: XXL
http://www.magicshinelights.no

Mexico Customer Service Center: 

BG PARTNERS S.A. DE C.V.

Web: http://www.magicshine.mx

Russia Customer Service Center:

InterLight LTD

Web: http://magicshine.ru

Sweden customer service center: XXL
Web: http://www.magicshinelights.se

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